FAQ
We’ve gathered the answers to your most common questions. We're here to help.
Shipping & Returns
Do you offer free shipping?
Yes, we provide free shipping on orders over $129.99 before taxes.
What are your return policies?
Unopened items: Return within 90 days for a full refund.
Opened but unused items: Return within 30 days.
How do I initiate a return?
Contact our customer service with your order details. We'll guide you through the process.
Can I track my shipment?
Yes, once your order ships, you'll receive a tracking number via email.
Orders
Are your prices listed in CAD or USD?
Prices are determined by the option selected in the top right menu of the website. You can choose between Canada (CAD $) and United States (USD $).
Can I modify or cancel my order after placing it?
If your order hasn't shipped yet, contact us as soon as possible to make changes or cancel.
Can I view my order history?
Yes, by logging into your account on our website.
How do I apply a promo code?
Enter your promo code at checkout in the designated field.
Products
Do you offer product warranties?
Yes, products come with warranties as provided by the manufacturer.
Can I get assistance in choosing the right product?
Absolutely! Contact our customer service for personalized recommendations.
What if a product is out of stock?
You can sign up for notifications to be alerted when the product is back in stock, directly on the product page.