FAQ
We’ve gathered the answers to your most common questions. We're here to help.
Shipping & Returns
Do you offer free shipping?
Yes, we provide free shipping on orders over $129 before taxes.
What are your return policies?
Unopened items: Return within 90 days for a full refund.
Opened but unused items: Return within 30 days.
How do I initiate a return?
Contact our customer service with your order details. We'll guide you through the process.
Can I track my shipment?
Yes, once your order ships, you'll receive a tracking number via email.
Orders
Are your prices listed in CAD or USD?
All prices on our website are listed in Canadian Dollars (CAD).
Can I modify or cancel my order after placing it?
If your order hasn't shipped yet, contact us as soon as possible to make changes or cancel.
Can I view my order history?
Yes, by logging into your account on our website.
How do I apply a promo code?
Enter your promo code at checkout in the designated field.
Products
Do you offer product warranties?
Yes, products come with warranties as provided by the manufacturer.
Can I get assistance in choosing the right product?
Absolutely! Contact our customer service for personalized recommendations.
What if a product is out of stock?
You can sign up for notifications to be alerted when the product is back in stock, directly on the product page.