Refund policy
GSM Depot Return/Refund Policy
GSM Depot wants you to be completely satisfied with your purchase. If you’re not, we offer refunds for eligible items up to 90 days after purchase.
Return Window
- Unopened Items — May be returned within 90 days of delivery for a full refund.
- Opened but Unused Items — Eligible for return within 30 days of delivery. Items must be in like‑new condition, with original packaging and all included accessories.
- Used Items — If returned within 30 days, they are generally not eligible for a refund unless reviewed and approved by our support team with a valid justification.
How to Start a Return
To initiate a return, contact us at support@gsmdepot.ca.
All returns must be approved before being shipped to:
GSM Depot
420 rue Wright
Montreal, QC
H4N 1M6
Canada
Return Shipping Labels
Unless we made an error with your order, return shipping fees are the customer’s responsibility.
- We can provide a prepaid return label at our preferred rate, which will be deducted from your refund.
- You may also choose to use your own return shipping method.
If you received the wrong product, contact customer service immediately. While rare, shipping errors are handled promptly by our team.
Exceptions & Non‑Returnable Items
To maintain the quality of our product selection, returned items must be in the same condition as sold, unused, and with all original packaging, tags, and labels intact.
For example, if a kitchen appliance or tool comes in a branded box, both the item and its box must be returned in like‑new condition. We recommend reusing the original shipping box for added protection.
Non‑returnable items include:
- Perishable goods
- Customized or personalized products
- Personal care items
- Hazardous materials (e.g., flammable liquids, gases)
- Items marked as final sale
Used or damaged items, products missing original packaging, or personal‑use items such as opened cookware or tools showing signs of wear will not be accepted.
Refund Processing Time
Once your return is received and inspected, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 4 business days.
Please allow additional time for your bank or credit card provider to process the refund.
If more than 7 business days have passed since approval, contact us at support@gsmdepot.ca.